The charging point is offline/disconnected in the app

Unfortunately, this may occur from time to time. Reasons for this can be that the charging point has lost its connection to SmartCharge. There can be several causes, for instance, a power loss in the charger, lack of internet connection, or firmware crash in the charging box.  

A local reboot of the charging point often fixes the problem. If not, please contact the electrician or operator of the charging station.